(Course eligible for SATVs)
Yes that’s right, ITIL® is on the path to an upgrade! And you can upgrade your existing ITIL® V3 skills and knowledge to ITIL® 4 to keep in touch with the latest Best Practice methods.
ITIL® is the most widely adopted approach for IT Service Management in the world. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation. By learning ITIL® 4, it allows you to embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
Our ITIL® 4 bridging course is designed to help participants who already have a solid comprehension of ITIL® V3 and have attained the ITIL® V3 Foundation Certificate. The course helps to gain an understanding of what’s new and different in the ITIL® 4 principles and relate ITIL® 4 to their own work environment. The course will inspire participants to serve as a change champion by sharing and using what they have learned, and continue to learn, about ITIL® 4 to lead and mentor others.
This course is supported by additional learning tools such as pre-course reading materials, post-course reading materials, quick reference cards and includes the ITIL® 4 Foundation student guidebook, containing practical material for reference back in the workplace.
To help you better understand your knowledge of ITIL® 4 prior to the course, we strongly suggest assessing yourself using this free assessment tool.