ITIL Managing Across the Lifecycle

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(Course eligible for SATVs)

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This 5 day course is often called the ’cap-stone’ course, it is the final requirement for achieving the ITIL® Expert qualification.The course concentrates on the management if IT services right across the ITSM lifecycle and provides participants with knowledge and capabilities required for implementing Service Management according to ITIL® and then managing and improving on an on-going basis.The course includes several practical exercises based on a realistic case study.Participants play the role of a new Manager who must explain and justify initiatives to improve the provision of IT services to the business.This course concludes with a 90 minute examination, consisting of 8 multiple choice, scenario-based, gradient scored questions. Each question will have four possible answer options, one is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark and one which is a distractor and achieves no marks. Students must achieve a score of 28 out of 40 (or 70%) in order to have passed this examination.Successfully attaining the ITIL® Intermediate Certificate for Managing Across the Lifecycle (MALC) is the final requirement for being awarded the ITIL® Expert qualification.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited.
ITIL® training is provided by Cobitism PTY LTD, a Peoplecert accredited Training Organisation. Copyright © Cobitism PTY LTD and AXELOS Limited 2018.

This course is intended for individuals and IT professionals who want to achieve ITIL® Expert qualification and who are likely to take on a management, leadership or consulting role within IT Service Management.

To attend this course, participants must have first obtained a valid combination of ITIL® Intermediate qualifications as set out in the ITIL® Qualification Scheme. Students are also advised to prepare for the course by reading the sections of the ITIL® Service Lifecycle core publications that are mentioned in the Syllabus.

After completing this course, students will be gain the following skills:

  • IT Service Management business and managerial issues
  • How to manage strategic change
  • Steps in managing risk
  • Risk areas in IT Service Management
  • Managing the planning and implementation of ITSM
  • Understanding organizational challenges
  • Service assessment
  • Complementary industry guidance
  • Tool strategies

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