ITIL® 4 Foundation Certificate In IT Service Management Including Exam

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(Course eligible for SATVs)

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ITIL® 4 is an essential course that is built on the established core of best practice in the ITIL® guidance. By doing this course you can earn the ITIL® 4 Foundation Certificate in IT Service Management! ITIL® 4 is a global certification, recognised in any country.

ITIL® is the most widely adopted approach for IT Service Management in the world. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation. By learning ITIL® 4, it allows you to embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.

Our ITIL® training has been developed to help participants gain an extensive understanding of the ITIL® 4 principles and to show how they can improve their work and the work of their organisation as a whole with the ITIL® 4 guidance. In addition, the course offers a rich learning experience that helps the participants understand ITIL® 4 and relate ITIL® to their own work environment. The course can encourage participants to serve as a change champion by sharing and using what they have learned, and continue to learn, about ITIL® 4 to lead and mentor others.

This course is supported by additional learning tools such as pre-course reading materials, post-course reading materials, quick reference cards and includes the ITIL® 4 Foundation student guidebook, containing practical material for reference back in the workplace.

To help you better understand your knowledge of ITIL® 4 prior to the course, we strongly suggest assessing yourself using this free assessment tool.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited.
ITIL® training is provided by Cobitism PTY LTD, a Peoplecert accredited Training Organisation. Copyright © Cobitism PTY LTD and AXELOS Limited 2018.

  • Value and Value Co-Creation
  • Value: Service, Products, and Resources
  • Service Relationships
  • Value: Outcomes, Costs, and Risks
  • The Seven Guiding Principles
  • Applying the Guiding Principles
  • Organisations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors and Pestle Model
  • Overview of Service Value System
  • Overview of the Service Value Chain
  • Introduction to Continual Improvement
  • The Continual Improvement Model
  • Relationship between Continual Improvement and Guiding Principles
  • Purpose of ITIL® Practices
  • The Continual Improvement Practice
  • The Change Control Practice
  • The Incident Management Practice
  • The Problem Management Practice
  • The Service Request Management Practice
  • The Service Desk Practice

The ITIL® 4 Foundation course targets the participants in the IT and business domains who wish to take first steps in service management. This course and the related certification can be beneficial for the following roles:

  • IT Managers
  • Support Team Leaders
  • Technical Support staff
  • Service Owners
  • Architects
  • Project Managers
  • Vendor Managers
  • Service Desk Supervisors
  • Process Owners
  • Change Managers
  • Service Level Managers
  • Problem Managers
  • Operations Managers
  • IT Consultants
  • IT Developers
  • Service Providers
  • System Integrators
  • Managers who interact between the business and IT

There are no pre-requisites for this course, however it is assumed that course participants are working or have worked in an IT environment or equivalent.

It is highly recommended that you spend 2 hours each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.

At the completion of this course, you will:

  • Understand the key concepts of ITIL® service management
  • Understand how ITIL® guiding principles can help an organisation to adopt and adapt ITIL® service management
  • Understand the four dimensions of ITIL® service management
  • Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect
  • Understand the key concepts of continual improvement
  • Learn the various ITIL® practices and how they contribute to value chain activities

Industry Association Recognition

Project Management Institute (PMI)®

  • Contact Hours: 21 hours
  • Professional Development Units (PDUs): 21 PDUs

Australian Institute of Project Management (AIPM)

  • Continual Professional Development (CPD) points: 10 points 

Trademark Acknowledgement

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

IT Infrastructure Library® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

PROJECT MANAGEMENT INSTITUTE®, PMI®, Certified Associate in Project Management (CAPM)®, CAPM®, Project Management Professional®, Project Management Professional (PMP)®, PMP®, PMBOK®, PMI Logo, and PMI Registered Education Provider Logo are registered marks of the Project Management Institute, Inc.

ITIL® training is provided by Cobitism PTY LTD, a Peoplecert accredited Training Organisation. Copyright © Cobitism PTY LTD and AXELOS Limited 2018

Examination

This course pricing includes the ITIL® 4 Foundation Certificate Exam at the end of day 3 of the course. It is a 60 minute exam (80 mins for ESL), with 40 multiple choice questions and a pass mark of 65%. Practice exam papers are provided, and reviewed to assist in preparation. The exam is online in the classroom, and the results will be available immediately.

It is highly recommended that you spend 2 hours each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.

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