HR for Non-HR Managers

HR for Non-HR Managers

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(Course eligible for SATVs)

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The HR (Human Resources) for Non-HR Managers course is designed to assist Managers with the daily human resource issues that arise with their staff members.

It takes a manager through the various HR elements and issues they need to know from the start of a staff member’s time at an organisation, through to their progress as a staff member in terms of performance, behaviour and growth. We then move on to how to go about employment termination, either by the staff member or the organisation.

Along the journey we examine the over-arching elements of HR and its strategic position within an organisation and we also focus on the legal elements and skill sets necessary to deal with various ‘problem’ situations that can be encountered during some staff members’ employment.

Recruitment and Interviewing Overview

  • Expectations regarding organisational fit
  • HR’s role in the recruitment of employees
  • Job Roles
  • Preparation
  • Some interview techniques

Induction

  • Need for orientation
  • HR Responsibilities
  • Line manager responsibilities
  • Own experience Questionnaire

Setting expectations (KPI’s)

  • Checklists for objective setting, support and discussion/interview
  • Motivation
  • Reward systems

Skills

  • Managing Training, Coaching and Mentoring, Training Cycle: process
  • Short Term: Current organisation needs
  • Longer Term: employee growth, development and succession planning
  • Internal vs External training: Advantages & Disadvantages
  • Staff retention strategies

Monitoring

  • Managing and tracking performance
  • Giving difficult feedback
  • Discipline: 4-step process to Termination (18%), written warnings, checklist

Delineation between HR Department and Line Manager’s AuthorityGrievance and conflict handling

  • Process
  • Manager’s responsibilities
  • Employee’s responsibilities

Counselling and EAPThe Legal Scaffold underpinning Workplace Relationships: Fair Labour Practice ( Fair Work Act 2009 )

  • Procedural Fairness
  • Substantive issues - workplace discrimination, harassment (what it is, and what it is not), bullying, dismissible offences, termination and terminology

This course will benefit anyone who needs to deal with HR issues with staff but who has no formal HR qualifications or is unsure of the legal implications of various more ‘sensitive’ employee issues. It is particularly useful and relevant for line managers, new managers and those whose role has expanded to include more aspects of HR.

Key Business Benefits

  • Creates frameworks to increase managers’ skill and confidence levels to deal fairly and consistently with their staff
  • Helps organisations to operate within the law on industrial relations issues
  • Provides tools to lift the performance of staff, increasing motivation, confidence revenue and the realisation of other organisational objectives

Key Participants Benefit

  • The benefit to the participant is a greater understanding of the strategic importance of HR through setting expectations and recruitment and retention of staff, the knowledge of some policies and procedures that govern fair and consistent labour practice, and the interpersonal management of subordinates to motivate, resolve conflict and build capacity through training and coaching.

Participants will leave the course with a certificate of attendance and an individualised action plan to help support next steps on return to the workplace. More importantly you will have developed skills and knowledge to:

  • Manage staff issues within the law
  • More confident in dealing with sensitive staff issues
  • More able to get the best out of people through performance management
  • Help increase staff capacity through the strategic use of HR knowledge

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