Essential Communication Skills

Essential Communication Skills

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(Course eligible for SATVs)

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This course teaches participants about the fundamentals of interpersonal communication styles and techniques. Participants learn the foundations of assertive communications, how to build rapport, how to ask and answer questions, use nonverbal communication, give feedback, and deal with push back. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure participant success.

Key Benefits for Participants

  • Helps participants understand themselves better to enhance behavioural change necessary to be an effective communicator
  • Builds skills to minimise conflict and resentments, both in oneself or the party being communicated to
  • Includes strategies to help participants accomplish greater finesse in relationships through communication
  • Allows time for practice and insight


Key Benefits for the Business

  • Minimises friction caused by miscommunication or lack of empathy
  • Consequent increase in respect and motivation for the communicator
  • Consequent lift in productivity through more effective communications

  • What Assertiveness?
  • What is Speaking for Self?
  • A model of communication

  • Communication Filters
  • DISC Profile

  • Body Language
  • Voice
  • Words

  • Key Listening Skills
  • Active Listening
  • Related Listening Skills

  • What is empathy and why is it important?
  • How do we express it?
  • Covering your “but”
  • How to say “No” and set limits

  • Questioning Foundations
  • Probing Techniques

  • Characteristics of Effective Feedback
  • Template
  • Dealing with Pushback
  • Receiving Feedback

This course will benefit any individual who would like to gain a good grounding in communication skills particularly those who are adept at their technical skill but need to enhance their capability to connect with various stakeholders and colleagues. It is also good for tactless individuals to become more diplomatic.

Key Business Benefits

  • Minimises friction caused by miscommunication or lack of empathy
  • Consequent increase in respect and motivation for the communicator
  • Consequent lift in productivity through more effective communications

Key Participants Benefit

  • Helps participants understand themselves better to enhance behavioural change necessary to be an effective communicator
  • Builds skills to minimise conflict and resentments, both in oneself or the party being communicated to
  • Includes strategies to help participants accomplish greater finesse in relationships through communication
  • Allows time for practice and insight

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