Emotional Intelligence Training

Emotional Intelligence

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(Course eligible for SATVs)

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Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.

We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than we realise. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence. This two-day workshop will help you develop your emotional intelligence.

  • Identify Emotions
  • Understand and Manage
  • Use and Communicate
  • Making appropriate decisions
  • What is Optimism?
  • ABC’s of Optimism
  • Pessimism vs. Optimism
  • Dealing with Adversities

  • The Seven Human Emotions
  • Positives and Negatives
  • The Emotional Map

  • Defining Your Principles
  • Understanding Your Values
  • Considering Your Strengths and Talents
  • What’s Standing in Your Way?
  • Think in Terms of Relationships
  • Creating Your Vision Statement

  • Anyone for whom building relationships and maintaining their own emotional stability is important
  • Leaders
  • Managers
  • Salespeople
  • Negotiators
  • Technical People who struggle with relationships
  • Team Members

Key Business Benefits

  • Strengthen staff trust and engagement
  • Enhance capability of winning business
  • Create a better feeling and stronger organisation
  • Increase productivity through better relationships

Key Participants Benefit

  • Develop effective techniques to manage your own emotions
  • Practice these skills
  • Better cope with adversity
  • Become more confident of your ability to build relationships

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