All of us need to influence or persuade someone at some stage in life. In the workplace, influence and persuasion skills are everyday necessities; crucial to achieving business outcomes. Without good influencing techniques managers use force and coercion, team members can get into conflict and lower productivity and sales, and customer service staff can lose customers.
Through this workshop, you will begin to demystify the behaviours of great influencers. You will learn techniques to constructively influence and persuade others whilst keeping the relationship intact. You will also have the opportunity to practice with an experienced facilitator at hand to assist. Finally, you will leave with an action plan to help you continue to use these important skills.