The Institute (referred to here after as the Institute) only makes available refunds under certain conditions. Should you wish to cancel your course and seek a refund the following conditions apply.
- The request must be made in writing on a Refund Application Form which can be obtained from the Student Support Officer. The completed form should be submitted to the Student Support Officer. To assist the Institute, you must clearly state the reasons for the refund request and supporting documentation must be supplied where required.
- Where the Institute is advised of your cancellation in writing 28 days or more prior to your course commencement date, tuition, paid to the college are refunded in full within 28 days less application fees and/or $350 enrolment acceptance fee.
- Where the Institute is advised of your cancellation in writing less than 14 days prior to your course commencement date, 50% of tuition fees are refunded within 28 days less application fees and/or $350 enrolment acceptance fee.
- Where you fail to commence a course within one week after the course commencement date your agent will be notified, your CoE will be cancelled and your first 50% of fees will be paid to the Institute as well as the application fee and/or $350 enrolment acceptance fees and $500.00 materials fee.
- Tuition fees that are paid in advance are refunded in full within 28 days when your Student Visa Application is rejected in writing by The Department of Home Affairs before your course start date. You will be refunded in full less application fees and/or $350 enrolment acceptance fee.
- Where there are exceptional circumstances beyond your control such as illness or bereavement, application for an exceptional circumstance refund for illness or bereavement must be supported by certified documents such as a Doctor’s certificate and/or other relevant documents verifying the situation. Decisions regarding exceptional circumstances refunds are at the discretion of the Chief Executive Officer. Please note that this does not apply where the Australian Government has cancelled a visa as a result of a breach of visa conditions or rejected a renewal of a visa.
- Where the course starts on the agreed start date and you commence the course on this date but later seek to cancel your enrolment, you may only cancel your enrolment at the end of a term. Where you seek to cancel your enrolment mid-way through a term, the entire term must be paid for in full.
- Where your enrolment is cancelled as a result of academic misconduct, misbehavior, or the exhaustion of the intervention strategy, no refund will be provided for material fee, application fee and/or enrolment acceptance fee, and course fee for the term yet to commence.
- Where your enrolment is cancelled because the Australian Government has cancelled a visa as a result of a breach of visa conditions or rejected a renewal of a visa, no refund will be provided for material fee, application fee and/or enrolment acceptance fee, and course fee for the term yet to commence.
- Your notice of cancellation is not effective until the Institute receives a completed Refund Application Form with supporting evidence.
- Where a refund is applicable, the refund will be made within four weeks of receiving a completed Refund Request Form.
- Where tuition fees are paid as a deposit and in advance of enrolment, and a student visa is subsequently not approved by the Department of Home Affairs, a refund shall be paid less the $350.00 enrolment fee. The funds shall be directly refunded to the student’s nominated bank account on the first instance.
- Where the student’s nominated bank account does not accept Australian currency or have an AUD corresponding bank, the student will have the option of providing a signed letter of authority, permitting the Institute to transfer the funds to the authorised education agent
- The agent must have been appointed by the Institute under agreement and be responsible for managing the student’s application, to receive the funds on their behalf
- The Institute shall not be responsible for refunded fees paid to the authorised education agent, once instructed and authorised by the student
- Fees are not transferable to another student or institution but may be transferred to another course within the Institute at the discretion of the Chief Executive Officer.
- All approved refunds are made payable to and sent to the student in Australian dollars. A refund calculation explanation as to how the refund was calculated will accompany the student refund payment.
- Bank charges may be deducted for refunds made by bank draft or electronic transfer.
- All refund considerations will be strictly limited to the total of monies which the Institute has actually received. The refund calculation will not include:
- Any application fees and/or enrolment acceptance fees charges by the Institute
- OSHC expenses
- Expenses for travel
- Bank charges
- Accommodation expenses
- Personal expenses including personal insurances
- Proportion of course money received for the proportion of the course provided to the student before the default date
- If a student’s transfer to another provider is approved, the student is subject to the normal refund policy conditions.